kg9995 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes the practices of kg9995 ("we", "us", or "our") regarding the collection, use, storage, sharing, and protection of personal data belonging to registered users, prospective users, and visitors ("you") of the kg9995 platform available at https://kg9995.vip (the "Platform").

This Policy applies to all personal data we process in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, and general browsing of the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which form part of your agreement with kg9995.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data. The categories of data we collect in this way include:

• Full legal name, date of birth, and gender.
• Email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh).
• National identity card number, passport number, or other government-issued identification details submitted for KYC verification.
• Payment method details, including mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others). We do not store full card numbers or mobile wallet PINs.
• Communications you send to our support team, including the content of emails, live chat transcripts, and support ticket submissions.
• Responses to surveys, promotional participation forms, or feedback requests.

2.2 Information Collected Automatically

When you access the Platform, our systems automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser type and version.
• Pages visited, session duration, click paths, and in-game actions (such as bets placed, games launched, and wagering history).
• Cookies, session tokens, and similar tracking technologies — see Section 9 for full details on our cookie use.
• Geolocation data at the city or region level, derived from your IP address. We do not collect precise GPS coordinates.
• Referring URL (the page or search result that led you to the Platform).

2.3 Information from Third Parties

In limited circumstances, kg9995 may receive personal data about you from third-party sources, including identity verification providers, fraud prevention services, and payment processors. We use this data solely to verify your identity, detect fraud, or comply with our anti-money laundering obligations. We do not purchase marketing data lists from data brokers.

3. How We Use Your Data

kg9995 processes your personal data for the following purposes, each supported by a lawful basis under applicable data protection principles:

• Account management: Creating, maintaining, and securing your player account; authenticating your identity at login; enabling password resets.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; settling bets and game winnings; crediting and debiting bonus balances.
• Identity verification (KYC): Verifying that you meet the minimum age requirement of 21 years; confirming your identity to satisfy anti-money laundering obligations; screening against sanctions lists.
• Responsible gaming: Monitoring your gaming activity to identify indicators of problem gambling; enforcing deposit limits, self-exclusion, and cooling-off periods you have requested; complying with our responsible gaming obligations.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, account takeovers, bonus abuse, and other prohibited activity; investigating suspicious behaviour; maintaining platform integrity.
• Customer support: Responding to your queries, complaints, and support tickets; maintaining records of communications for quality and training purposes.
• Legal compliance: Meeting our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws; responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, site performance, payment flows, and user experience.
• Direct communications: Sending you transactional emails (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about bonuses and new games.

4. Sharing Your Data

4.1 Third-Party Service Providers

kg9995 engages carefully selected third-party service providers to assist in operating the Platform. These providers act as data processors under our instruction and are permitted to use your data only for the specific purpose for which it was shared. They include:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and partner banking institutions) — for processing deposits and withdrawals.
• Identity verification and KYC providers — for document authentication and sanctions screening.
• Game software suppliers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) — who may receive anonymised session identifiers necessary for game delivery. These providers do not receive your full identity data.
• Fraud prevention and cybersecurity vendors — for real-time threat detection and account protection.
• Cloud infrastructure and data hosting providers — for secure, redundant storage of platform data.
• Customer support platform providers — for managing support ticket workflows.

4.2 Legal and Regulatory Disclosures

kg9995 may disclose your personal data to governmental authorities, law enforcement agencies, or other competent bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of kg9995, our users, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

4.3 Business Transfers

In the event that kg9995 undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal data may be transferred as part of that transaction. We will provide notice of any such transfer that materially affects the handling of your data and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

4.4 No Sale of Personal Data

kg9995 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment and is not subject to any exception.

5. Data Security

The security of your personal data is a priority for kg9995. We implement a combination of technical, organisational, and procedural safeguards to protect your data against unauthorised access, disclosure, alteration, and destruction. Our measures include:

• TLS/SSL encryption for all data transmitted between your browser or app and our servers.
• Encryption of sensitive data fields (including identity document details and payment references) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only personnel with a legitimate operational need may access specific categories of personal data.
• Multi-factor authentication requirements for staff access to systems that process personal data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party specialists.
• Firewall protection, intrusion detection systems, and real-time anomaly monitoring on all production infrastructure.
• Staff training on data protection obligations and security best practices, conducted at onboarding and refreshed annually.

While we take all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring that your device and network connection are reasonably secure.

6. Your Rights as a Data Subject

kg9995 respects your rights in relation to your personal data. The following rights are available to you and may be exercised by contacting our support team at [email protected]:

We will respond to all data rights requests within a reasonable timeframe and in any event within 30 days of receipt. Where we require additional time to fulfil a complex request, we will inform you of the extension and the reason for it. We may need to verify your identity before fulfilling a request to protect against fraudulent access to another person's data.

Please note that certain rights are subject to limitations where kg9995 is required to retain data to comply with legal obligations (for example, AML and KYC retention requirements). Where this is the case, we will explain the applicable restriction clearly.

7. Data Retention

kg9995 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The retention periods applicable to each category of data are set out in the table in Section 2. In determining retention periods, we consider the following factors:

• The duration of your account and the ongoing operational necessity of retaining data to service that account.
• Legal and regulatory obligations that prescribe minimum retention periods for certain categories of financial and identity data.
• The need to retain data to resolve disputes, enforce agreements, or defend against legal claims during applicable limitation periods.
• The recommendations of relevant data protection authorities regarding retention best practices for the online gaming industry.

When personal data is no longer required, we delete or irreversibly anonymise it in a secure manner. Anonymised data (from which you can no longer be identified) may be retained for statistical and analytical purposes without a defined expiry period.

8. International Data Transfers

kg9995 primarily stores and processes your data on servers located in secure data centres. Some of our third-party service providers — including game software suppliers and cloud infrastructure providers — operate from jurisdictions outside Bangladesh. Where personal data is transferred to a third country, kg9995 ensures that appropriate safeguards are in place, such as contractual data protection clauses or equivalent mechanisms that provide a level of protection for your data that is substantially equivalent to the standards described in this Policy.

We will not transfer your personal data internationally for purposes beyond those described in this Policy and will not do so without ensuring adequate protections are in place.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on return visits and to remember certain preferences or session information. kg9995 uses cookies and similar technologies (such as local storage and session tokens) on the Platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, login state cookies, and security cookies. They cannot be disabled without impairing core functionality.
• Functional cookies: Remember your preferences such as language settings, last-viewed game categories, and display options to personalise your experience.
• Analytics cookies: Collect anonymised data about how users navigate the Platform — pages visited, session lengths, error rates — to help us improve performance and usability.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

9.3 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when cookies are being placed. Please be aware that disabling strictly necessary cookies may prevent you from accessing certain parts of the Platform, including your account. For analytics and functional cookies, you may withdraw your consent at any time without affecting your ability to use core Platform features.

10. Children and Minors

11. Changes to This Policy

kg9995 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. We encourage you to review this Policy periodically.

Your continued use of the Platform after any amendment to this Policy constitutes your acknowledgement of the updated terms. If you do not agree with the amended Policy, you should cease using the Platform and may request account closure by contacting our support team.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kg9995 handles your personal data, please contact our dedicated support team using the details below. All contact details are provided as plain text and are not clickable links.

Support email: [email protected]
Support hours: Bangladesh Standard Time (BST, UTC+6) — daytime and evening hours.
Language: English.

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.